At Sustainable Packaging Scotland Ltd, we value your trust. Protecting your personal data is important to us, and we comply with all applicable UK data protection laws.

This policy explains how we collect, use, and store your personal information and your rights in relation to it.

 

Who this applies to

This policy covers personal information about:

• Visitors to our website

• Customers who purchase goods or services or create an account

• Suppliers

• Anyone contacting us for information or quotes

What is personal information?

Personal information is any data that can identify you, directly or indirectly, such as name, contact details, IP address, or account information.

We generally do not collect sensitive personal information (such as health data or racial/ethnic information), except where legally necessary (e.g., suspected fraud).

 

How we collect information

We collect information from:

• Our website: via enquiry forms, brochure requests, and usage analytics (e.g., visitor numbers, page views).

• Email or social media: messages you send us may be stored to respond to your request.

• Face-to-face interactions: business events or meetings, when you provide business cards or contact details.

We are always transparent when collecting personally identifiable information and will explain its intended use.

 

What information we collect

• Name and job title

• Contact information (address, email, phone)

• IP address and online activity (for website analytics)

• Information relevant to surveys, offers, or enquiries

How we use your information

Customer & Website Interactions

• Responding to enquiries and requests

• Providing information, quotes, or brochures

• Tracking sales and enquiries

Orders & Accounts

• Processing orders, deliveries, returns, and refunds

• Managing accounts and credit checks (if applicable)

Marketing & Research

• Sending updates about products, services, and promotions

• Analysing website usage to improve your experience

• Conducting anonymous market research

Other purposes

• Dealing with complaints or claims

• Maintaining records for legal, accounting, or product liability purposes

You can unsubscribe from marketing communications at any time by emailing sales@sustainablepackagingscotland.co.uk

 

How we store your information

We keep personal data only as long as necessary:

• Transaction records: typically 7 years

• Account or supplier records: typically 7 years after account closure or last transaction

• Legal or regulatory records: as required by law

We use secure physical, electronic, and administrative procedures to protect your data. Any data breaches will be reported to you and the ICO within 3 business days.

 

Sharing your information

We may share your data within Sustainable Packaging Scotland Ltd for account management and reporting.

We may also disclose your data if required by law, to enforce our rights, or to protect safety, property, or legal claims. This may include:

• Tax, customs, or regulatory authorities

• Courts or law enforcement

• Fraud prevention agencies

• Insurance or professional advisors

We will never sell your personal data.

 

Your rights

You have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Make a subject access request under GDPR

Contact us at sales@sustainablepackagingscotland.co.uk for any requests or queries. You can also complain to the ICO if you feel your rights are not respected (www.ico.org.uk).

 

Links to other websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please check their privacy policies before providing personal data.

 

Updates to this policy

We may update this policy from time to time. The most recent version will always be available on our website.

 

Contact details

Sustainable Packaging Scotland Ltd
17 Seath Road
Rutherglen Industrial Estate
Rutherglen 
G73 1RW

Tel: 0141 648 7120 
Email: sales@sustainablepackagingscotland.co.uk